C-TEC sets up CAST team for cause and effect programming support

C-TEC CAST support team announced

C-TEC has formed a specialist CAST technical support team to support its own-protocol CAST life-safety systems, including complex cause and effect programming and pre-project planning.

The company introduced the team as Alex Riley, Sam Rudd and Jake Field, and said the group will also provide personalised on-site technical support.

Riley has been at C-TEC for four years and has worked in the technical support department.

Rudd was initially employed as an SMT process engineer and has been with the company for three years.

Field previously worked in Manufacturing and is described as the newest member of the team.

Terry Gordon, Engineering and Technical Support Manager at C-TEC, said: “The new CAST technical support team means faster and more efficient technical support for our customers.

“Alex, Sam and Jake were chosen for their technical and people skills and willingness to assist in any situation.

“I am thrilled to have them on board.”

The company said Riley, Rudd and Field also host ZFP and XFP addressable fire system training at its manufacturing facility in Wigan.

The same statement said they also deliver off-site training for customers in the UK and overseas when needed.

C-TEC outlines related technical support changes

C-TEC also said it has introduced other initiatives to boost technical support services.

The company said this includes a dedicated technical support telephone number, a cloud-based AI-enabled call logging software system and the appointment of additional technical experts to strengthen the existing team.

For technical support, the contact number is 01942 366328 and the email address is [email protected].

For CAST specialist support, the contact number is 01942 366328 and the email address is [email protected].

The announcement described the changes as part of a wider effort to strengthen technical support provision.