Chubb France uses assisted reality to reduce field visits and enhance technician support

Chubb France has reported that it is using assisted reality software to enable remote support for fire safety maintenance and breakdown resolution.

According to Chubb France, the company has integrated AMA’s XpertEye software into its operations to improve efficiency and reduce the number of required field visits by technical staff.

The software enables remote visual support, allowing experts to guide technicians or customers through fault diagnosis or system troubleshooting using live video and on-screen annotations.

Remote video software enables live guidance and problem qualification

Chubb France stated that the software enables a connected expert to see the same view as the person in the field, using either smartphones or connected glasses.

The organisation explained that through a secure video connection, experts can annotate the video feed in real time, direct actions on a fire panel, and prepare technicians ahead of an in-person intervention.

Chubb France added that this method supports its technical call platform by allowing breakdowns to be qualified remotely, which helps plan more effective interventions and reduce unnecessary travel.

Assisted reality offers hands-free operation and supports technician safety

Chubb France noted that the use of connected glasses allows field technicians to keep their hands free, supporting safety during operations.

The organisation said this functionality enhances communication between on-site staff and remote experts, especially when faults are difficult to explain over the phone.

It also helps with on-the-job training, allowing newer technicians to receive step-by-step guidance and improving knowledge transfer within teams.

New service aims to support both technicians and customers

Chubb France stated that the solution contributes to faster service for technical faults and is intended as a long-term support tool for both customers and employees.

The organisation said the system can be used to resolve issues remotely or to better prepare for site visits, helping to minimise downtime.

According to Chubb France, the solution also plays a role in internal training and knowledge sharing by supporting real-time collaboration.

Use of assisted reality contributes to Chubb’s CSR targets

Chubb France reported that the reduced need for travel supports its corporate social responsibility (CSR) objectives.

It stated that lowering the frequency of field journeys limits road risks and contributes to a reduced carbon footprint.

The organisation said this aligns with its broader environmental and safety goals.

AMA provides the technology behind Chubb’s assisted reality solution

AMA, the developer of the XpertEye software, is a provider of secure assisted reality and AI tools for field teams.

According to AMA, the company’s platform supports data collection and collaboration, and is certified to ISO27001 and B Corp standards.

AMA is listed on Euronext Growth Paris and has a global operational presence supporting clients across all time zones.

Chubb France delivers fire safety services across the country

Chubb France provides fire detection, extinguishing, evacuation systems, training and respiratory protection services for public and private clients.

The organisation operates through Chubb Delta for electronic security and Cemis for multi-brand fire detection systems.

Chubb France stated that it has nearly 4,000 employees and supports 300,000 customers annually.

Parent company Chubb operates in 17 countries worldwide

Chubb is a global provider of fire and electronic security services with more than 200 branches in 17 countries.

The company services over one million sites and is part of the APi Group, a global provider of security and specialist services.

Chubb reported that it has over 200 locations worldwide and has been operating for more than 200 years.

Chubb France adopts assisted reality for remote technical support: Summary

Chubb France has introduced AMA’s XpertEye software to improve remote troubleshooting.

The system enables live video communication between remote experts and field technicians or customers.

Experts can annotate live video feeds to provide step-by-step instructions.

The software can be used via smartphone or connected glasses for hands-free operation.

Chubb France stated that the system helps reduce unnecessary travel.

It also said the tool supports technician training and internal knowledge sharing.

The company reported that the technology aligns with its CSR targets by reducing travel and emissions.

AMA, the software provider, offers certified secure collaboration tools for field workers.

Chubb France provides fire safety systems, training and technical services across France.

Chubb operates globally with over 200 branches and serves over one million sites.