Telgian Fire Safety have announced the addition of Chris Higgins as Vice President, Customer Service. Higgins will be responsible for the management of all aspects of the company’s customer support department, as well as for developing new strategies and initiatives to maintain the highest levels of customer satisfaction possible.
“Chris is an outstanding addition to the Telgian Fire Safety team,” says company President Larry Lacefield. “His ability to identify short- and long-term goals, combined with his strategic, results oriented approach to improving customer relationships, satisfaction and response time, make him an incredible asset to our rapidly growing company.”
With more than 29 years of experience, Higgins specialises in team building and leadership development, maximising the use of employee engagement strategies. These initiatives result in high performance teams, a strong organisational culture and exceptional customer service, driving both employee and customer satisfaction to new levels.
Previously, Higgins has worked with multiple global customer care and technology companies, providing tech-enabled and human assisted digital solutions. Higgins was directly responsible for daily oversight of 300+ employee teams and achieving targeted client deliverables.
A US Navy veteran, he earned a Bachelor of Business Administration with Navy accredited courses from Texas Tech University. And, in addition to his position at Telgian Fire Safety, Higgins is also lifetime member of AMVETS Post IL 14.