Drax Technology emphasises importance of support contracts for alarm reliability
Iain Hoey
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Drax Technology outlines importance of long-term system support plans
In a blog post published by the Fire Industry Association (FIA), Drax Technology has encouraged FIA members to ensure their installed systems are covered by active support contracts.
The company said support agreements are essential to maintain optimal performance of its fire and alarm software across education, healthcare, commercial and multi-site properties.
According to Drax Technology, many users operate its systems without an active support contract, limiting access to updated tools and technical assistance.
David Simpson, Group Product Director at Drax Technology, said: “Many FIA members may have recently taken on sites with our technology already in place, or manage multiple locations, but aren’t yet receiving the benefits of our latest technology solutions.”
Recent innovations improving compliance and visibility
Drax Technology stated that it has supported building owners, facilities teams and service providers for more than 25 years.
The company said its recent innovations, such as SafeVue, have modernised compliance management by automating weekly and service test reporting.
It added that these developments deliver real-time performance visibility and integrate with wider building systems.
The platform enables faster responses, better risk management and more efficient communication between stakeholders, according to the company.
Support contracts offer assurance and competitive advantage
Simpson explained that support contracts are one of the most effective ways for FIA members to maintain system reliability and compliance.
David Simpson, Group Product Director at Drax Technology, said: “Support contracts are the simplest way for FIA members to protect system reliability, future-proof compliance, and access expert technical assistance.
“They also provide a competitive advantage, enabling stronger customer relationships.”
Readers can view the full blog on Drax Technology’s website.
Relevance for fire and safety professionals
This update is relevant to fire-alarm system installers, facilities managers and maintenance contractors working with Drax Technology software across multi-site or high-occupancy buildings.
It outlines how support contracts provide access to ongoing updates, ensure continued compliance with system monitoring and reporting requirements, and allow users to make full use of integrated platforms like SafeVue.
Professionals responsible for managing large estates or legacy systems can use this information to verify whether their Drax installations are still supported and to maintain reliable performance through regular service oversight.
