Reduction in false alarm callouts

Firefighters across Scotland are attending more than 50 fewer false alarm callouts each day.

As reported by the Scottish Fire and Rescue Service (SFRS), this follows an operational change where crews no longer respond to automatic fire alarm (AFA) signals at commercial buildings such as offices, shops, and factories unless a fire or sign of fire is confirmed.

Previously, firefighters were automatically mobilised to around 28,000 false alarms annually, resulting in more than 50,000 unnecessary blue-light journeys known as Unwanted Fire Alarm Signals (UFAS).

Operational changes and new approach

The new approach involves Operations Control call handlers asking a series of questions to determine whether an emergency response is required before mobilising any fire appliances.

New figures show that this method has reduced unnecessary UFAS callouts for firefighters by an average of 52 every day.

As SFRS marks one year since the policy’s implementation, the Head of Prevention, Protection, and Preparedness states that this change has helped free up firefighters to attend genuine emergencies, undertake community safety work, and engage in training activities.

Statements from SFRS officials

Deputy Assistant Chief Officer Iain MacLeod said: “We exist to keep the people of Scotland safe and it’s imperative that we ensure our staff and resources are available when needed most.

“Be rest assured that we will always attend every emergency and strive to do so as quickly and effectively as possible.

“This change has dramatically reduced the number of unnecessary callouts over the past year, but we know there is more work we can do.

“Previously, false alarms accounted for almost one-third of our activity across Scotland, placing a drain on frontline services.

“It also increased risk to road users, had a negative environmental impact due to the volume of response, and caused sustained interruption to businesses.

“This change is undoubtedly having a positive impact on reducing unnecessary operational demand, freeing up our firefighters to attend genuine emergencies and engaging with local communities on essential fire prevention work.

“We must thank businesses and dutyholders for their support and cooperation in ensuring the safety of their premises and contributing to this positive change.”