LearnPro Group provides cloud-native software for West Midlands Fire Service

West Midlands Fire Service adopts LearnPro’s prevention platform

West Midlands Fire Service (WMFS) has commissioned the Prevent + Protect platform from LearnPro Group to manage its community safety and prevention activities following a market evaluation.

The Service is replacing its existing in-house software with a commercial off-the-shelf system designed specifically for fire and rescue services.

This cloud-native solution provides a mobile-first architecture to support frontline staff during community engagements.

Emily Fernandez, Assistant Director – Prevention, West Midlands Fire Service, said: “Every year, we carry out more than 20,000 Safe and Well Visits and provide safety education to more than 30,000 children.

“We selected LearnPro Group’s Prevent + Protect platform as the best fit for managing and recording all our Prevention activities.

“Moving from our long-standing in-house system to a modern, cloud-based solution will help us streamline processes and give our teams the tools they need to deliver even greater impact in our communities.”

Russell Wood, UKFRS Market Lead, LearnPro Group, added: “As one of the largest and most innovative Services in the country, we’re delighted to be working with West Midlands Fire Service as they modernise their Prevention capabilities.

“Their move to our cloud‑native, mobile‑first platform reflects a growing shift across the sector towards configurable, off‑the‑shelf solutions, access to emerging technologies enabled by our ongoing investment, and a more integrated approach to operational systems and risk data.

“We look forward to supporting WMFS with a future‑ready platform that enhances efficiency, resilience, and community outcomes.”

Technical specifications for fire service prevention workflows

The Prevent + Protect system integrates customer relationship management, scheduling, and risk-related data into a single environment.

WMFS identified a requirement for a resilient platform that offers consistent user experiences and improved data quality compared to bespoke internal tools.

The software utilizes no-code configuration to allow the Service to customize job types, questionnaires, and scoring mechanisms.

Frontline teams gain access to offline capabilities, route planning, and device features such as camera and file uploads through the mobile-first design.

Built on Microsoft Azure, the platform integrates with Microsoft 365 services including SharePoint Online and Entra ID.

The system uses SMS feedback loops with URL links to tailored questionnaires to monitor the effectiveness of interventions.

Initial deployment covers community safety visits, targeted interventions, and school engagement programmes.

WMFS intends to use the platform to track individual risk profiles and demonstrate the tangible outcomes of its prevention work.

The transition facilitates a sustainable roadmap aligned with national standards and sector-wide innovation.