Life safety messaging platform launched by OneTel and TouchTone
Iain Hoey
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Real-time SMS solution launched for life safety and alarm sectors in US
TouchTone, in partnership with OneTel Security, has launched a new mobile messaging platform in the United States designed for alarm, life safety, and security industries.
The new solution supports both traditional SMS and Rich Communication Services (RCS) where available, enabling secure, real-time communication for high-priority notifications and emergency messaging.
According to the announcement, the platform allows application-to-person (A2P) messaging to integrate directly with existing dispatch and monitoring systems.
Messaging service integrates branding and media features
The system includes RCS capabilities for users where supported.
According to TouchTone, this allows organisations to send branded messages that include verified sender information, images, audio, video, and response options.
The company added that delivery status, read receipts, and click-through tracking are also available.
These tools are intended to help alarm and emergency response companies communicate more effectively with customers and personnel.
Technical focus on routing speed and reliability
TouchTone stated that SMS routes are designed for mission-critical delivery.
Messages are sent through zero-hop routing and direct connections to over 800 telecom providers globally.
According to the company, this approach is intended to improve delivery speed and minimise delays or message failures during emergency scenarios.
OneTel explained that its collaboration with TouchTone focuses on industries where communication speed and system reliability are essential.
Company leaders emphasise support for critical communications
Pino Bio, President of TouchTone Communications, said: “Our partners, such as OneTel, need communication tools they can depend on.
“This SMS solution was built with their needs in mind – fast, secure, and always on.
“Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”
Sascha Kylau, Vice President of Sales and Marketing at OneTel Security, added: “Both OneTel and TouchTone have a shared mission to support organizations where every second counts.
“By integrating real-time SMS and RCS messaging into our communications suite, we’re equipping alarm, life safety, and security providers with the tools they need to ensure urgent messages are seen, understood, and acted upon without delay.”
Life safety messaging platform launched by OneTel and TouchTone: Summary
OneTel Security has launched a mobile messaging service for alarm, life safety, and security sectors in the US.
The announcement was made in partnership with TouchTone Communications.
The system includes SMS and Rich Communication Services (RCS) features where available.
The platform is intended to support real-time, secure application-to-person (A2P) messaging.
It integrates with dispatch and monitoring systems used in mission-critical environments.
RCS capabilities include branded content, verified sender details, multimedia, and user engagement tracking.
TouchTone stated the service uses zero-hop routing and direct telecom connections for speed and reliability.
More than 800 providers are connected through the system.
Pino Bio of TouchTone said the platform was designed to support dependable and fast communication.
Sascha Kylau of OneTel said the service helps ensure urgent alerts are received and acted on.
Use cases include emergency alerts, alarm notifications, recall messaging, and staff communications.
