Uptick Workforce is helping LINKfire transform and serve customers. The implementation of the software has given the team at LINKfire access to job management tools to get jobs done faster, win more business and eliminate paperwork.

LINKfire began as a small business, a one-person operation which grew in the fire protection maintenance industry, now servicing over 7000 properties across Victoria and employing over 70 staff. Alistair has been in the fire protection business for over 20 years and knows first-hand that there are limited technology solutions designed specifically for the fire safety industry. There are many fire protection companies still using pen and paper to manage fire protection assets of complex commercial and residential buildings; it’s a scary thought. LINKfire realised early on that this needed to change.

The Challenge

LINKfire digitised their operations early on was using generic job management software, Pronto. Although the software automated some manual process, it didn’t drive the efficiencies that the business needed to continue to grow. It was creating inefficiencies that were costing the business money. Field staff were not getting the information they need to get the job done, resulting in productivity roadblocks and technicians wasting time on non-revenue generating activities.

Connecting field and office staff with the right information

LINKfire aimed to improve the productivity of field technicians and enhance the customer experience. To deliver on this goal, it needed accurate, comprehensive data available in the technicians’ hands at all time. It also required a holistic view of business operations and transparency of technicians behaviour to reveal pockets of inefficiencies and drive change. Uptick gave LINKfire access to specialised software that is designed for the fire protection industry, helping staff and technicians deliver a better service at every touchpoint. Uptick enabled technicians to manage assets and jobs effortlessly on any device. It also enabled office staff to assign the right technician to the right job with real-time GPS tracking and mapping information. Uptick smart schedulers were used to assign technicians based on their availability, location and skill set.

Connecting customers with their data

The use of the Uptick Customer Portal gave LINKfire customers access to their building data, reducing the number of touchpoints needed for customers to get an update on jobs, invoices or assets. It also enabled LINKfire to have meaningful conversations with clients about long terms goals, asset lifecycle forecasts and value-led interactions as opposed to transactional communications about pending or upcoming jobs.