NFCC launches Maturity Models and Workforce Good Practice Framework


Developed in conjunction with fire and rescue services and based on the principles of the Deloitte methodologythe models and framework allow fire and rescue services to assess current practice by using a self-assessment tool to determine current maturity level.

The tool can be used to assess current practice against a range of different areas, these being: Leadership Development, Recruitment, Learning Organisation, Blended Learning, Performance Management, Employee Recognition, Talent Management, EDI, Wellbeing and HR Analytics.

Project Executive Chief Fire Officer Ann Millington, of Kent Fire and Rescue Service, said: “We’re pleased to bring to fruition the models and framework, which will support fire and rescue services in assessing their current practice as well as identifying potential steps for the future.  

“This isn’t intended to be a tick-box exercise, it’s a work in progress and should involve fire and rescue service staff at all levels and across all departments to build a bigger picture.” 

A service can choose how many or how few areas to benchmark themselves against, but they should revisit and review periodically to identify any opportunities.

It is the objective of NFCC that the models and framework will help to drive consistency across services in becoming leading practice organisations and shared learning is encouraged.

The Maturity Models and Workforce Good Practice Framework are acknowledged and supported by HMICFRS and have been developed as part of the People Programme.

Queries and feedback about the Maturity Models can be directed to:

More information about the Maturity Models and Workforce Good Practice Framework can be found on the ukfrs site: