Rosenbauer expands Luckenwalde Customer Center

Rosenbauer is consistently pushing to expand its service network; with its new large-scale site in Luckenwalde, the company now has the largest Customer Center in the Group.

In operation since April 2025, the workshop area of around 6,500 m² – almost the size of a soccer field – provides space for all types of equipment and vehicles, from turntable ladders and municipal firefighting vehicles to PANTHER models, water cannons, zero-emission RT and PANTHER electric.

A new mobile field service with state-of-the-art service buses is also further enhancing regional customer service.

Head of Service Germany, Rosenbauer, Frank Höbold’s statement

Frank Höbold, Head of Service Germany at Rosenbauer explained: “With the expansion of our service site in Luckenwalde, we are clearly demonstrating our focus on customers and our future viability.

“The site is set to become a central hub for maintenance, servicing, and refurbishment, making it an important pillar of our global service strategy.

“We are making targeted investments in expertise and infrastructure to ensure maximum operational readiness and availability throughout the entire life cycle of our products.”

Investment in additional capacity

Besides Luckenwalde, Rosenbauer Deutschland also operates three other service sites located in Bad Abbach, Karlsruhe and Viersen.

By 2030, service capacity will be increased from the existing 80 workshop spaces to 115. This is due to strong market growth.

In Germany alone, Rosenbauer anticipates that around 9,300 vehicles will be in use by 2030 – an increase of more than 30 percent compared to 2025.

According to the company, growing demand and corresponding increases in revenues in the service segment are also to be expected.

Expansion and demand

Rosenbauer’s customer service portfolio ranges from the servicing and maintenance of small pieces of equipment to repairing large vehicles, from accident repairs and fault diagnoses to vehicle and equipment rental and fleet management.

In addition, training courses are offered and used vehicles are sold.

Demand is growing for Rosenbauer’s refurbishment program, in which old vehicles and equipment are restored to mint condition and brought up to the latest technological standards.

With this program, Rosenbauer is making a key contribution to sustainability and the circular economy in line with the motto “upgrading instead of buying new”.

Head of Global Customer Service, Rosenbauer, David Windhager’s statement

David Windhager, Head of Global Customer Service at Rosenbauer added: “Customer service is a strategically important business area for Rosenbauer.

“We consistently invest in infrastructure, staff and digital processes with the aim of aligning our services even more closely with the needs of our customers and further improving our response time.

“Efficient and reliable customer service is the key to long-lasting, cooperative customer relationships.”

Rosenbauer has 35 in-house service locations in 19 countries worldwide and a team of around 700 service staff. This network is supplemented by more than 70 independent, quality-tested service partners.

Rosenbauer expands Luckenwalde Customer Center: Summary

Rosenbauer is consistently pushing to expand its service network; with its new large-scale site in Luckenwalde, the company now has the largest Customer Center in the Group.