Rosenbauer expands service operations in eastern Austria with new Achau location

Rosenbauer Österreich (RBÖ) has officially opened a new service location in Achau, along with an equipment shop.

The new location expands Rosenbauer’s operations in the greater Vienna area, improving customer service and accessibility for clients in eastern Austria.

The Achau site is part of RBÖ’s broader expansion, which already serves customers through four existing locations across Austria.

These include sales headquarters in Asten, branches in Neidling, Graz, and Telfs, as well as the group headquarters.

The new Achau facility replaces the service area in Neidling, enhancing after-sales service and equipment availability for customers in eastern Austria.

Customer focus in eastern Austria

The new Achau location is strategically positioned south of Vienna, with excellent connections to major transport hubs.

This positioning benefits customers from Austria’s southern and southeastern regions, including North Burgenland.

Proximity to Slovakia also allows for improved support to service organisations in neighbouring countries.

Sebastian Wolf, CEO of Rosenbauer International AG, commented on the opening: “With the opening of the new location in Achau, we are even closer to our customers in eastern Austria.

“The new location allows us to carry out repairs and services more quickly when needed and to strengthen our communication with customers even further.”

Location specifics and improvements

The Achau facility occupies a leased property that previously housed an international construction machinery company.

The site was chosen due to its large size and modern infrastructure, which met Rosenbauer’s requirements with minimal modifications.

This comprehensive modernisation process focused on sustainability, ensuring the site would meet current needs while reducing environmental impact.

Kurt Wandaller, Head of Area Europe in the Rosenbauer Group and Managing Director of RBÖ, said: “The location, size, and infrastructure were important criteria for us when looking for a new location.

“I am pleased that with this property we have found a property that exactly met our requirements and that we only had to modernise in the sense of sustainability.”

Improved customer experience and efficiency

Customers visiting the new Achau location can now benefit from more efficient services.

The facility offers space for workshop operations, allowing customers to have their vehicles serviced while simultaneously purchasing equipment.

This dual-functionality improves the overall efficiency for fire departments and other service organisations, saving time by combining maintenance and procurement under one roof.

The Achau location is also expected to enhance Rosenbauer’s support services in eastern Austria, where the density of customers is particularly high, thereby increasing overall customer satisfaction.

Rosenbauer expands service operations in eastern Austria with new Achau location: Summary

Rosenbauer Österreich has opened a new service location in Achau, Austria, to better serve customers in the greater Vienna area and eastern Austria.

The facility, which includes an equipment shop and workshop, replaces the service area in Neidling and provides enhanced accessibility for customers.

The Achau location benefits from its proximity to major transport hubs and Slovakia, allowing for improved support to regional and neighbouring service organisations.

The property was modernised with a focus on sustainability and offers customers the convenience of vehicle maintenance and equipment procurement in one place, streamlining operations and increasing efficiency.