Rosenbauer restructures service areas in Europe

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Rosenbauer has announced that, as of 1 January 2023, it has restructured its service areas by combining Western and Eastern Europe (formerly NISA and CEEU) into a single EUROPE area.

The firefighting vehicle manufacturer said aim of this is, among other things, to further exploit the synergies between the service locations and to facilitate comprehensive service concepts.

With 16 Service Centers across the region, Rosenbauer Customer Service said it will ensures proximity and commitment to the customer in order to offer reliable, top notch, and transparent service for all Rosenbauer products. For unrestricted availability and constant optimisation.

‘Just a starting point’

Markus Brunner, Head of the Europe Service Area, explained: “With the reorientation of sales and service in the new EUROPE area, we can now respond to market requirements in an even more targeted manner.

“Across our 16 service branches at present and the mobile service teams, supported by the spare parts warehouses, training centers and helpdesk specialists at all production locations, more than 250 Rosenbauer service employees currently form a service network across Europe that is unrivaled in the fire service industry. In addition to this, several service partners further expand our coverage.

“However, this is just a starting point, not least because of the rapidly increasing volume of Rosenbauer products in these markets, but also when considered against the background of new technologies and changing customer needs.

“Constant further development – in the area of training and number of technicians, infrastructure, and service centres, but also in market-specific and individual service offers – is critical in this regard. Therefore, we are constantly evaluating customer feedback, market developments, and ourselves: in order to be able to ensure first-class service tomorrow as well as today.”

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