Serco unveils +impact to deliver sustainable and user-centric consultancy services

Serco launches new international advisory firm

As reported by Serco, the company has launched a new advisory business called +impact, which will provide practical, sustainable, and user-centric consultancy services.

The launch reflects Serco’s commitment to offering advice only in areas where it has operational expertise.

The services offered by +impact will range from the initial stages of a project to implementation and operations.

The company aims to deliver real-world solutions by combining Serco’s operational experience with cutting-edge technology and global insights.

+impact led by Serco Middle East CEO

Phil Malem, who currently serves as CEO of Serco Middle East, will lead +impact while continuing in his current role.

Malem played a key role in the rapid growth of Serco’s Middle East advisory unit, which was launched last year.

Serco’s advisory business has been involved in several key initiatives, including Vision 2030 and local government giga-projects.

The advisory unit has also expanded its sustainability capabilities through the acquisition of Climatize, an engineering company known for its environmental services.

Commitment to practical solutions based on experience

Phil Malem, CEO of +impact, explained the approach of the new advisory business.

He said: “For decades, Serco has brought together the right people, the right technology and the right partners to deliver solutions to some of the world’s most urgent and critical challenges.”

Malem emphasised that the expertise +impact offers comes from Serco’s own experience in delivering and managing services on a large scale.

He further stated: “It was a logical next step for us to bring this deep international experience together with world-class advisory services.”

Serco’s global CEO on the future of +impact

Mark Irwin, Group CEO of Serco, also shared his thoughts on the launch of +impact.

He said: “We are proud to bring this transformational offering to our partnership with government customers as well as businesses delivering essential services to citizens and residents.”

Irwin highlighted how +impact aims to provide innovative but practical solutions that will assist governments and businesses in addressing the challenges they face today.

Serco unveils +impact to deliver sustainable and user-centric consultancy services: Summary

Serco has announced the launch of +impact, a new advisory business that will offer practical, sustainable, and user-centric solutions.

The business is led by Phil Malem, CEO of Serco Middle East, and will draw on Serco’s operational expertise and global insights.

Malem will expand the business internationally, building on the success of Serco’s Middle East advisory services.

The new business will support projects from their early stages through to full implementation, with a focus on delivering real-world solutions.

Serco’s Group CEO, Mark Irwin, highlighted the aim of +impact to deliver innovative and practical services for government and business customers alike.