Merseyside Fire and Rescue Authority renews long-term deal with Telent
Iain Hoey
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Telent contract begins in March 2026
Telent has signed a new long-term contract with Merseyside Fire and Rescue Authority (MFRA), extending a 25-year working relationship and continuing ICT managed services across the authority’s estate and frontline vehicles.
Telent said the contract began on 1 March 2026 and will run for an initial five-year period, with an option to extend by two years.
The agreement covers End User Services and Networks. It also includes Command and Control Systems, along with Compute and Cloud Services.
The contract applies across MFRA’s offices, stations, control room and frontline vehicles.
Service Level Agreements have been enhanced with new Key Performance Indicators to align with MFRA’s ICT requirements.
The agreement also includes support for MFRA’s future ICT strategy and project requirements.
Telent has previously supported business change projects for MFRA, such as a state-of-the-art operational training centre, along with command and control systems and voice communications infrastructure upgrades.
Telent’s ICT Service Desk remains based within an MFRA building.
The team supports ITIL-based delivery.
The service desk was originally created for MFRA.
It now also supports East Sussex Fire and Rescue Service and provides internal ICT support for Telent nationally.
Telent and MFRA comments on the agreement
Peter Moir, Managing Director, Network Services at Telent, said: “This long-term partnership is built on trust, shared purpose, and delivery without disruption.
“We know what it takes to serve blue-light ICT Services, and we’re proud to continue supporting MFRA with reliable, secure and future-ready services.
“Telent remain focused on providing the technology backbone and services that let frontline teams focus on fire prevention and saving lives.”
Chief Fire Officer Nick Searle, Merseyside Fire and Rescue Authority, said: “Telent has been a valued partner for more than two decades, and their team has become a trusted extension of ours.
“This contract award reflects the strength of that relationship following a competitive tender process.
“It provides the continuity we rely on, with the flexibility to evolve as our operational needs change.
“Their understanding of our environment and the demands we face remains critical to how we protect communities and respond when it matters most.”
Kev Pilkington, Head of IT Managed Services at Telent, commented: “This contract demonstrates the strength of our longstanding partnership with Merseyside Fire and Rescue Authority, built on 25 years of trust and collaboration.
“We remain committed to delivering ICT services that enable MFRA to focus on protecting lives and supporting vital fire prevention work.”
The new agreement was announced ahead of the BAPCO Annual Event in March 2026, where public safety technology will be showcased to the UK’s emergency services.