The Fire Fighters Charity’s newly launched Crisis Line, a dedicated support service for fire service personnel grappling with suicidal thoughts, marked its first month of operation with 24 calls.

This initiative, rolled out on 1 November, represents a significant step in addressing the mental health challenges faced by those in the fire service, who are frequently exposed to traumatic events​​​​.

The need for the Crisis Line

The launch of the Crisis Line was a response to the heightened risk of suicide among fire service personnel.

A study by Nottingham Trent University, commissioned by The Fire Fighters Charity and the National Fire Chiefs Council (NFCC), underscored this risk.

Surveying over 3,000 UK fire and rescue service personnel, the research revealed concerns about mental wellbeing in the sector, impacted by sleep disruption, occupational stress, burnout, anxiety, and depression.

The Charity reported at least 20 suicides in the past three years, emphasising the urgent need for such a resource​​.

Operational highlights and support

Sharon Bailey, Director of Beneficiary Services at The Fire Fighters Charity, stressed the importance of the Crisis Line, acknowledging the tragedy of each suicide.

The line, staffed by clinicians familiar with the unique pressures of fire service work, aims to provide a safety net to prevent such tragedies.

The Crisis Line’s setup and first-year costs were funded by the Blue Light Card Foundation (BLCF), with subsequent year funding agreed by fire and rescue services, supported by the NFCC.

Chief Executive Dr Jill Tolfrey highlighted the need for continued public support to address suicide and provide comprehensive mental health support across the UK’s fire services community​​​​.

Broader impact and community support

The Crisis Line’s impact extends beyond the individual, as a death by suicide has a devastating effect on families, friends, colleagues, and the wider community.

Mark Hardingham, Chair of the NFCC, emphasised this broader impact, particularly in the close-knit environment of fire and rescue services.

The service, backed by the NFCC and UK fire and rescue services, offers immediate, individual support by clinicians, available 24/7.

The Crisis Line’s number is 0300 373 0896, and further resources are available online at the Charity’s website​​.

IFSJ Comment

The launch of The Fire Fighters Charity’s Crisis Line is a significant development in the mental health support landscape for UK fire service personnel.

It addresses a critical gap in services for those at risk of suicide, exacerbated by the unique stressors of their profession.

The 24 calls in its first month demonstrate both the need and the trust placed in this new service.

However, this is just the start.

Continued funding and public support are crucial for the sustainability of such initiatives.

The collaborative effort by various organisations and the broader community in supporting this initiative is a testament to the importance of mental health awareness and support in high-risk professions like firefighting.