FireWatch goes live at East Sussex Fire and Rescue Service

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Infographics has announced that East Sussex Fire and Rescue Service has successfully launched the latest phase of its FireWatch deployment.

The service has worked closely with Infographics over the last year to roll out the FireWatch Mobilisation Interface with SSS Public Safety (previously Capita) Vision, as well as launching On-Call Payment Calculations and Self-Service.

The new phase of the IT programme builds on the foundations of integrated FireWatch modules already in place for Human Resource Management, Wholetime Availability, On-Call Availability, Support Staff Flexitime, and Training and Development.

Mark Matthews, Assistant Chief Fire Officer at East Sussex Fire and Rescue Service, said: “The deployment of the FireWatch Mobilisation Interface ensures an accurate view of real-time resource availability and competence across the Service, as FireWatch is now directly integrated with emergency dispatch operations within Joint Fire Control.

“Plus, the rollout of On-Call Payment Calculations automates the generation of on-call payments for turnouts, attendances, and other working time – significantly reducing previous, inefficient manual form submission processes. 

“The launch of Self-Service will improve the completeness of personal and diversity information.  This will assist us in understanding the diversity of our workforce and how we can best support our colleagues, with greater awareness when performing Equality Impact Analysis.

“The path has not been without challenges, but we have been particularly impressed with the commitment, response, and overall excellent service that Infographics have continued to provide to ESFRS, assisting us in delivering IT solutions to improve processes and increase efficiency.”

Russell Wood, Commercial Manager at Infographics, said: ”It has been great to work with East Sussex Fire and Rescue on the latest phase of their FireWatch programme, which delivers live integrated resource information within control, speeds up payment processes and provides a ‘complete picture’ of availability across the FRS. These latest rollouts advance the efficiency and visibility of operational and management processes.”

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