Scottish Fire and Rescue Service introduces first VoIP system

Control Room

Share this content


The Scottish Fire and Rescue Service (SFRS) has recently implemented a new voice over internet protocol (VoIP) system at the Cambuslang Asset Resource Centre in Glasgow.

This marks the first of a series of VoIP systems to be installed across various SFRS sites, as part of an ongoing contract with MLL Telecom for managed wide area network (WAN) services.

Rapid implementation and future plans

Remarkably, the service was delivered from order to in-life within a mere 48 hours, without any failures.

This swift implementation enabled SFRS to meet its required go-live date for the new building.

The VoIP system will be utilised by staff from various support departments and a team of mechanics who are responsible for maintaining fire engines.

Commitment to efficiency and value

Iain Morris, the Head of Asset Management at SFRS, commented on the development: “Cambuslang ARC is a major new development to enhance the working conditions for our staff working across different areas of the service.

“The building includes a state-of-the-art workshop for our mechanics who work tirelessly to keep fire appliances maintained to protect communities across Scotland.”

He further added: “The design and materials used in this project has created one of our most energy-efficient buildings, representing a tangible commitment to delivering value for money.”

The VoIP installation at Cambuslang is part of a broader initiative by SFRS.

Last year, MLL completed a nationwide WAN transformation for SFRS, connecting over 370 fire and rescue sites across Scotland.

In addition, MLL is trialling satellite-based communications at the SFRS site in Dumfries.

IFSJ Comment

The Scottish Fire and Rescue Service’s adoption of VoIP technology at the Cambuslang Asset Resource Centre within a critical timeframe highlights SFRS’s ability to adapt and embrace new technologies, ensuring enhanced operational capabilities and improved working conditions for its staff.

Furthermore, this move towards a more integrated and efficient communication system is likely to set a precedent for other emergency services across the UK, signalling a shift towards more technologically advanced, responsive, and cost-effective operational models.

Receive the latest breaking news straight to your inbox